TikTok Shop Spotlight E-Commerce Marketing Campaign
Official TikTok accounts of TikTok Shop Spotlight during Black Friday campaign
Jul - Nov 2023 / ByteDance | TikTok
Global e-commerce marketing campaign under TikTok Shop’s cross-border channel across 6 international markets during Black Friday.
Objective:
Boost GMV and in-app engagement by embedding high-performing products into shoppable TikTok video tailored for regional audiences.
My Role:
Marketing & E-Commerce Assistant at ByteDance | TikTok
Served as the POC coordinating internal departments and two agencies across China and the UK. Led research, creative planning, execution, and performance analysis.
Tools:
Google Analytics, Google Trends, TikTok Ads Manager, TikTok One, Pearl (internal e-commerce analytical tool), CapCut, Canva
Strategy:
At the time of the campaign, TikTok Shop was still a relatively low-visibility feature within the TikTok ecosystem—tucked away in a secondary tab, without a standalone app, and often overlooked even by active users. With competitors like Amazon, Shein, and Temu dominating mindshare, we needed to do more than just drive conversion, but also drive both education and visibility. I began by conducting cross-platform research, analyzing SKU trends, pricing strategies, and viral content formats across five major e-commerce platforms. Based on content performance data, Google Trends, and seasonal user behavior, I built a product selection framework designed to spotlight niche, high-potential SKUs with strong storytelling appeal. From there, I developed regional content strategies tailored for six different markets (US, UK, EU, Latin America, Australia, and SAU), and created a standardized agency brief covering visual direction, promotion timelines, and local insights—ensuring every post could serve both conversion and education goals at scale.
Used Tools
Competitor Platforms
Execution:
Bringing the Hidden Gems Guide to life meant managing creative production across time zones, teams, and regions. I led collaboration with two agencies to deliver 63 TikTok videos, balancing local cultural nuance with content performance goals. Behind the scenes, I worked cross-functionally with legal, tech, B2B, design, and logistics to ensure each featured product was approved, delivered, and ready to go live. I embedded product links directly into the videos to streamline the path from scroll to checkout, and conducted daily creative reviews to keep content sharp and aligned with brand standards. With multiple markets in motion, I maintained a tight feedback loop, tracked shifting assets, and ensured every post and banner launched on time.
Selected Videos (Clickable)
Outcome:
The campaign delivered both creative and commercial results. Across six regions, our 63 short-form videos generated over 23,000 likes, with optimized creator performance driving strong engagement and viewer retention. On the commerce side, the shoppable content achieved a 26% click-through rate, 20% conversion rate, and a 32% return on ad spend—delivering a 30% ROI in gross merchandise value. Beyond immediate sales, the campaign built lasting traction for long-tail SKUs by using storytelling to surface niche, high-potential products that might otherwise get lost in the algorithm.